Responsible Gaming at 7u99 — Play Safely, Stay in Control

7u99 takes responsible gaming seriously — not as a compliance checkbox, but as a genuine operational commitment that shapes how we build and run the platform. We believe the best gaming experience is one where players feel fully in control: of how much they spend, how long they play, and how they feel about the activity overall. When that balance tips in the wrong direction, we want to be part of the solution, not part of the problem.

All registered 7u99 account holders have free access to a set of responsible gaming tools directly from their account settings. These tools are available 24 hours a day, seven days a week, and take effect immediately or within a short grace period depending on the type of restriction applied. There is no cost and no penalty for using them — setting a limit or requesting a break is always your right, and our team will never question or discourage you from doing so.

The following tools are available to every 7u99 account holder. They can be accessed and adjusted from within your account settings at any time. Some restrictions — especially reductions — take effect immediately, while increases may require a short waiting period for your protection.

7u99 is strictly for adults aged 21 and above. This is non-negotiable. We apply age verification at registration and at key stages of account activity, including first withdrawals and large transactions. Any account found to belong to a person under the age of 21 will be closed immediately, all associated funds will be frozen pending investigation, and the matter may be referred to the relevant authorities.

If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing 7u99, please contact our support team immediately at [email protected]. We take these reports seriously and will act quickly. We also recommend using device-level parental control tools to restrict access to gambling websites. Do not wait — early intervention is significantly more effective than late-stage action.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are recognised warning signs. If you recognise several of these in your own behaviour, we encourage you to use our self-exclusion or time-out tools and to speak with a professional.

Recognising these signs in yourself takes courage. If any of the above resonate with you, please use our tools or reach out to our support team. You can also speak with a trusted friend, family member or health professional. Taking early action is the most effective step you can take.

Problem gambling is a recognised behavioural condition in which a person loses the ability to control their gambling despite negative consequences to their finances, relationships, mental health and daily functioning. It is not a character flaw or a sign of weakness — it is a health issue that can affect anyone, regardless of age, income, education or background. In Bangladesh, as in other countries, gambling-related difficulties are most effectively addressed through early recognition and professional support.

7u99 is not a crisis service, and we do not provide professional counselling. However, we can point you toward your account management tools, offer a listening ear through our support team, and encourage you to seek professional help when it is needed. Our job is to make that path as easy and stigma-free as possible — because nobody should feel ashamed of asking for help.

7u99 operates a strict 21+ policy and applies age verification to every new account. We use a combination of registration-time checks and document-based KYC verification to confirm that our users are adults. We also monitor account behaviour for patterns that may indicate underage use, and we act promptly when concerns are identified.

If you share a device with children or other household members, we strongly recommend that you log out of your 7u99 account after every session and do not save login credentials on shared devices. You may also wish to install family-safety or parental control software at the device or router level to block access to gambling websites for anyone who should not be using them. If you have a concern about underage access, contact us at [email protected] without delay.

If you are struggling with your gaming behaviour, or if you are concerned about someone else, please reach out. You do not need to be in crisis to ask for help. Our support team is available around the clock and will treat your enquiry with complete confidentiality and without judgement. We can also suggest setting up account restrictions immediately while you decide on next steps.